FAQ

Ordering & Payment Security

Q1: How do I place an order?

The ordering process is straightforward and only takes 4 steps:

Select products: Browse our catalog and add your desired items to the shopping cart.

Fill in information: Go to the checkout page and enter your shipping address and contact details accurately.

Secure payment: We accept major global credit cards like Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway, with no complicated redirects.

Confirm your order: You’ll receive a confirmation email immediately after successful payment, and we’ll start processing your shipment right after.


🔒 Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information is processed directly through protected financial channels—our system does not store any sensitive card data, ensuring 100% secure payment.

Q2: Is my payment information safe?

Absolutely. Protecting your privacy and financial security is our top priority. We have a dual-protection system:

Global financial-grade standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global requirements for payment data security.

Bank-level encryption: With SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address are locked in real time during transmission. Even our backend staff cannot access your private card information, so you can shop worry-free.

Order Shipment & Delivery Time (USA Direct Shipping Advantage)

Q3: Where does my order ship from, and how long will delivery take?

All our products ship directly from our USA Warehouse, ensuring quality control and processing efficiency.

Order processing: After order confirmation (usually within 12 hours of successful payment), we’ll sort and hand over your order to the logistics company within 2 business days.

Estimated delivery time:

US domestic orders: Enjoy fast shipping—standard delivery takes 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.

Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay extra customs duties or import taxes when receiving my package?

Not at all. To make your cross-border shopping as seamless as local shopping, we offer an “all-inclusive” pricing policy:

All taxes included: The total amount you pay at checkout covers product costs, international shipping fees, and any import duties or VAT that may apply in the destination country.

No hidden fees: You won’t need to pay any extra charges to customs or couriers when the package arrives. We handle all customs clearance and tax payment procedures.

Worry-free delivery: Since we’ve prepaid the relevant taxes, your package will clear customs more smoothly—what you see is what you pay.

Order Tracking & After-Sales

Q5: How can I track my order’s shipping status in real time?

We offer fully transparent real-time tracking:

Email notification: After your order ships, the system will automatically send a Tracking Number to your registered email (FreshSealService@outlook.com  ).

Account check: You can log into your account at any time and view real-time logistics updates in the “Order History” section.

Official tracking: Use the tracking number to check your package’s exact location and estimated delivery date on the official websites of carriers like UPS, DHL, or FedEx.