Refund policy

Thank you for choosing and trusting us—your satisfaction is the core goal we always uphold. If you’re not fully satisfied with the received items, we’re here to assist you at any time.

  1. 30-Day Hassle-Free Return Guarantee
We offer a 30-day return service starting from the date you sign for the package (based on the logistics delivery confirmation time).

Return Requirements: The item must be in unused, unwashed, and undamaged condition, with all original labels kept intact.

  1. Damaged, Defective, or Incorrect Items
Please inspect the package immediately upon receipt. If any of the following issues occur, contact us within 48 hours:
The item is damaged during shipping;

The received item does not match your order (wrong item sent);

The item has a manufacturing defect.
Resolution: We will cover all return shipping costs for such cases, and we’ll arrange for a quick replacement or a full refund for you.

  1. How to Initiate a Return (4 Simple Steps)
To ensure efficient refund processing, do not send items back without contacting us first:

  1. Contact Customer Service:
    Send an email to our official email address, providing your order number and reason for return (if it’s a quality issue, attach clear photos of the item).

  1. Obtain Authorization:
    Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) along with detailed instructions.

  2. Arrange Return Shipment:
    For eligible returns, we’ll provide a prepaid shipping label or coordinate a courier pickup—you won’t need to pay any return shipping fees.

  3. Send the Package:
    Package the item properly and hand it over to the courier.

  4. Refund Details
Inspection Timeline: We will complete the quality inspection within 3-5 business days after receiving the returned item.

Refund Method: Once approved, the refund will be automatically credited back to your original payment account via the same payment method.

Refund Processing Time: Refunds typically arrive within 10 business days. If you haven’t received it after 15 business days, contact your card issuer or reach out to us for a transaction reference number.

Contact Us
If you have any questions about returns or refunds, get support via:

Official Customer Service Email: FreshSealService@outlook.com  

Response Commitment: We promise to reply to your inquiry within 24 hours on all business days.